Richmond’s Preferred HVAC & Plumbing Company

Great customer service and technical staff was very knowledgeable about system.

Stephen was awesome and able to fix our kitchen drain/waste on the same day that he came to give the estimate.

Have used this company for years. Great company , polite people working for them. Very professional. Am always pleased w their service.

2025 update: excellent service by Dwayne, for a PM call. Outstanding service by Bryce! With an inoperative HVAC compressor, we called Southern Goodman more or less blindly, but with good reviews. Bryce arrived within 3 hours and repaired the compressor back to full operation at a very fair price. Rapid response, full fix, and economy already earns 5 stars, but it gets better. Bryce took the time to explain and show me the problems and contributing factors, eg: dirty air handler coils, and advised me on prevention of problems, in a way that most service techs do not. Also, this occurred in the circumstance that we had a different company come out a week prior, supposedly did some diagnostics, revealing it would "be as expensive to repair as to replace", resulting in the recommendation of a $10,000 replacement..... but a promise to make an estimate for repairs. It was that delay in the estimate which gave us the opportunity to work with Southern Goodman, and glad we did, saving over $9000! I recommend getting 2-3 opinions on expensive HVAC propositions, but make Southern Goodman one of them. We will be lifelong customers. Thanks Bryce!

Company is very knowledgeable!

Stephen was knowledgeable, generous with his assessment of the plumbing issue and willing to listen to our concerns. Happy to have met him!

Dwayne was prompt, polite, and professional. I couldn’t be happier with the service he provided.

Very friendly and professional. Prompt and knowledgeable. Explained how to use system and thermostat very well. Worked well in such cold temps.

Silas is very informative shows pictures and explains in a level I can understand which I appreciate. He brightens my day

Dwayne G came by this morning to perform annual preventive maintenance on our furnace and was a total professional throughout his visit. He gave me a thorough overview of every action taken post inspection and made constructive recommendations for our HVAC inspection which will occur next Spring. Dwayne has visited our home previously and both times he showed exceptional politeness and was very respectful. One of the nicest techs I've had the pleasure to interact with, and is very good at his job! As I've said in previous reviews, SoGood is definitely the place to go for long term contracts on all things HVAC, heating, and plumbing. FYI...military discount for all veterans and retirees out there!!!

Yovani helped to give us estimate on ductwork cleaning and made sure heat pump was working efficiently.

The service tech Billy was great. He was really professional and explained everything well. His assistance was really cool too, but right now I can’t remember her name.

Fantastic service! Yovani was amazing! Fair pricing and quick service A++++

I design houses for a living, I always recommend to my own clients that you get a few competing bids from contractors. And we definitely did that. So Good just simply rose above the rest. I am absolutely certain that we got the best possible value. And they were very friendly, sharp and professional.

Quick response to service call.Thorough service...checked everything and explained in detail what he did.

SoGood called me to let me know the technician was on the way and followed up with a text and picture of the technician. Once Yovani arrived, he introduced himself and took the time to explain everything he would be doing. He was very thorough and went over everything he did prior to wrapping up. He also provided a recommendation for any future services based on his findings with absolutely no pressure to move forward or scare tactics to make additional money on the service. I would highly recommend SoGood for your HVAC needs.

Technician showed up fast and fixed the damaged pipes.

Great job. Professional service.